the-harness-is-the-product
The harness is the product
Models matter. The operating environment decides whether agent work is accountable.
Agent teams do not fail only because the model got confused. They fail because the work has no durable operating surface: no assignment, no evidence gate, no recovery path, no shared record of what shipped.
ATC is the control plane for that surface. Dispatch turns intent into lanes. Concourse shows work in motion. Hangar manages the workforce. Flight Logs preserve the black-box record. The harness becomes visible to the operator.